When developing FileFactory, functionality is tested in all major, modern browsers to ensure everything works as it should. If you are experiencing a problem with a particular feature of FileFactory, it is suggested that you test it in another browser. If you are still having issues, please create a ticket via our support system and the development team will investigate the issue further.

The browsers FileFactory support are the latest versions of:

  • Google Chrome (highly recommended)
  • FireFox (recommended)
  • Microsoft Edge
  • Safari

If you are using another browser, it is recommended that you upgrade to one of the above to receive the latest in web technology.

If you think your browser is causing some issues and you would like us to investigate further please sign in and copy and paste us the results from the Account Diagnostics page so we can see exactly which browser you are using. Tip: Click the 'Export diagnostics' button and then copy and paste into your support ticket.

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