If you received a Failed Billing Notice regarding your FileFactory Premium account, it means that there was a problem processing your automatic recurring payment. We will retry your payment over the course of the next 3 days, and then give up, at which point your FileFactory Premium account will revert back to a free account. 

If you know that your credit card number or expiry date has changed, you should immediately update it here, and we will retry the payment again in 24 hours.

Your Failed Billing Notice could have been triggered by a variety of reasons, including:

  • Your credit card has expired.
    Solution: Update your credit card information with your new card number or expiry date in your FileFactory account and we will retry again tomorrow.
  • Your credit card has insufficient funds.
    Solution: transfer some funds from another account to ensure that the scheduled payment can go through. Otherwise, update your credit card in your FileFactory account with a new one that has sufficient funds.
  • Temporary error processing transactions.
    Occasionally our payment processor may have an issue connecting with your bank and processing the payment. Usually this will be resolved within 24 hours and provided there are no other issues, your payment should be successfully processed during the next processing run.
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