If you have forgotten your password and you requested a password reset link but have not received an email within a few minutes, please try the following:

  • Search or scan your inbox for emails from 'FileFactory' or containing the word 'FileFactory' - including your spam / bulk email folders. The email might have gone in there.
  • Check that you typed the correct email address to send the reset link to - if you made a typo in your email address, then the email will never arrive.
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