Your account may have been suspended for a variety reasons, including:

  • We detected a large number of downloads coming from your account which exceeded normal levels.
  • We detected a large number of different IP addresses signing into your account. This could mean that your account has been compromised, and the email address and password for your FileFactory account has been shared.
  • You initiated a chargeback through your bank in relation to a credit card payment. In this case, your account cannot be recovered.
  • Your account was identified as having a large number of DMCA copyright notifications. In this case, your account cannot be recovered.

In order to have the suspension lifted, please contact us with the email address of your account, and let us know the suspension reference number. We will then let you know the next steps required.

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