FileFactory Premium Accounts

Everything you need to know about FileFactory Premium accounts

25 articles in this collection
Written by Andy Wong

Managing billing and payments

How do I update my credit card details?

How to provide us with new credit card details if they have changed or expired.

Written by Andy Wong
Updated over a week ago

I received a Failed Billing Notice for my FileFactory Premium account - what should I do?

How to resolve an issue regarding a failed payment for your FileFactory Premium account.

Written by Andy Wong
Updated over a week ago

I'm being billed for FileFactory Premium, but I'm only being recognized as a Free member - how do I fix it?

How to find your FileFactory Premium payment receipt or account details.

Written by Andy Wong
Updated over a week ago

I am being billed by FileFactory but I do not have an account, what do I do?

If you notice a charge on your credit card account, but you never signed up for FileFactory Premium, here's what to do.

Written by Andy Wong
Updated over a week ago

How do I cancel a recurring Premium subscription / automatic billing?

How to stop automatic charges coming from your credit card.

Written by Andy Wong
Updated over a week ago

I want to update my credit card details on file, but I can't remember what Date of Birth I used for my account - what do I do?

How to reset your Date of Birth so you can update your credit card details.

Written by Andy Wong
Updated over a week ago

How do I request a full or partial refund?

An explanation of our refund policy.

Written by Andy Wong
Updated over a week ago

Using your FileFactory Premium account

What is FileFactory TrafficShare?

Allow your friends or users to download files fast, without having a Premium account, using TrafficShare.

Written by Andy Wong
Updated over a week ago

How do I give my friends, users or customers the fastest possible downloads of my files, with no waiting or ads?

Use our TrafficShare feature to share your files with Premium speeds.

Written by Andy Wong
Updated over a week ago

If I have a Premium account, will users who download my files see adverts?

You can use TrafficShare to prevent your downloaders from seeing adverts.

Written by Andy Wong
Updated over a week ago

How do I get downloads to start automatically, without having to view a download page?

How to make downloads start immediately.

Written by Andy Wong
Updated over a week ago

How do I download a large number of files at once from FileFactory using DownThemAll! or Internet Download Manager (IDM)?

How to download many files at once, automatically.

Written by Andy Wong
Updated over a week ago

How long are Premium direct download links valid for?

Premium direct download links are generated for each Premium download.

Written by Andy Wong
Updated over a week ago

How do I transfer a file from FileFactory to another remote host?

How to transfer a file hosted on FileFactory, to another site or service.

Written by Andy Wong
Updated over a week ago

Can I use my Premium account on multiple PCs or devices?

How to use FileFactory Premium on more than one PC or device.

Written by Andy Wong
Updated over a week ago

How can I upload files via FTP?

FTP uploads are available for Premium members.

Written by Andy Wong
Updated over a week ago

My downloads are slow! How do I submit information to help diagnose my problem?

What information we require in order to investigate your issue.

Written by Andy Wong
Updated over a week ago

Purchasing or renewing a FileFactory Premium account

How do I buy or purchase a FileFactory Premium account?

How to register and upgrade to FileFactory Premium.

Written by Andy Wong
Updated over a week ago

How can I purchase a FileFactory Premium Lifetime account?

Lifetime accounts are only available via this special link!

Written by Andy Wong
Updated over a week ago

Why was my credit card payment declined?

An explanation of various reasons why your credit card payment may have been declined.

Written by Andy Wong
Updated over a week ago

Can I buy FileFactory Premium from a Reseller using local payment methods?

How to buy FileFactory Premium using alternate payment methods which may be common in your country.

Written by Andy Wong
Updated over a week ago

Can I pay for FileFactory Premium using PayPal?

How to pay for FileFactory Premium using a PayPal account.

Written by Andy Wong
Updated over a week ago

How do I redeem a token that I purchased from a Reseller?

How to upgrade your FileFactory account to Premium when buying through a Reseller.

Written by Andy Wong
Updated over a week ago

I want to purchase a FileFactory Premium account, but I get a notification that my account is "Pending Deletion" - what do I do?

How to reactivate your FileFactory account so you can upgrade to Premium.

Written by Andy Wong
Updated over a week ago

How much do FileFactory Premium accounts cost?

See the latest FileFactory Premium pricing.

Written by Andy Wong
Updated over a week ago