Suppose you have a recurring FileFactory Premium subscription and you received a notification that your payment could not be processed, or you know that your credit card details have changed. In that case, you can easily update your stored credit card details.

To change your stored credit card details, simply sign into your account and then navigate to this page:

http://www.filefactory.com/account/services/billing-card.php

(Or via the account menu, select Premium > Update Credit Card).

If we have been trying to process your credit card payment unsuccessfully for two payments, we will give up trying the second time and delete the card from our records. So if you see the message "No card data was found associated with your account" - that means that we are no longer storing your credit card details, and you should create a new subscription instead, as there is nothing to update.

Common failure reasons and how to fix them:

Your card has insufficient funds.

You may be trying to use a debit card that is not supported for rebills or has no available balance. You will need to update your payment details to a credit card here: http://www.filefactory.com/account/services/billing-card.php

Your card's expiration month is invalid.

You will need to log in to your FileFactory account and update your details here: http://www.filefactory.com/account/services/billing-card.php

Card declined.
Our payment processor has declined your payment. You will need to log in to your FileFactory account and add a new credit card here: http://www.filefactory.com/account/services/billing-card.php



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