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I'm a Premium member, but my downloads are slow! What should I do?
I'm a Premium member, but my downloads are slow! What should I do?

Advice on what you can do to find the cause of slow downloads.

Andy avatar
Written by Andy
Updated over a week ago

Download speeds are dependent on several factors. Our servers and infrastructure have plenty of bandwidth to serve all our Premium members well. However, from time to time, there are network difficulties that are out of our control.

You should use a download manager to ensure successful downloads at maximum speed.

As you can imagine, many variables are involved, ranging from your local PC setup and internet connection to any of the network providers between you and our servers. 

The most common cause of slow downloads is the route your ISP takes to send and receive data from our servers.

Usually, if a connection becomes slow or congested, the ISP will route through a different provider for a faster connection - however, this is not always the case. It is most probable that the issue will automatically resolve itself in due course; however, sometimes, an ISP will not change its route unless it is alerted to a problem.

The first step to resolving slow downloads is to contact the technical support department of your ISP and request assistance with your issue.

Please advise them of the current download speeds you are currently getting, compared to your previous speed. Our download servers are located in Amsterdam, so we ask that they check their traffic routes to and from that country. Please let us know of any feedback you receive, or a resolution to your problem so that we can inform other users.

Some files which you can download to check your speed are:

Some good tools to check your network speed are:

If contacting your ISP does not resolve your issue, please submit the required information, and we will attempt to assist you.

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