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Accessing my account
I cannot sign in to my FileFactory account - what can I do?
I cannot sign in to my FileFactory account - what can I do?

Advice on accessing your FileFactory account, if you cannot remember your email address or password.

Andy avatar
Written by Andy
Updated over a week ago

If you cannot sign in to your account, please try resetting your password.

If you no longer have access to the email address of your account, you can create a new support ticket or email us directly at [email protected]

If you are a Premium member and can't access your account, please verify your identity by providing your first and last name, and the last four digits of the credit card you used to make payment. This is to ensure that we only give someone access to your account who is authorized to do so.

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