If you received a Failed Billing Notice regarding your FileFactory Premium account, it means that there was a problem processing your automatic recurring payment. We will retry your payment again the next day, and then give up if it fails again, at which point your FileFactory Premium account will revert to a free account.
If you know that your credit card number or expiry date has changed, you should immediately update it here, and we will retry the payment again in 24 hours. Otherwise, you should purchase a new Premium subscription if your card details cannot be updated.
Your Failed Billing Notice could have been triggered by a variety of reasons, including:
Your credit card has expired / Your card's expiration month is invalid.
Solution: Update your credit card information with your new card number or expiry date in your FileFactory account, and we will retry again in a few days.
Your credit card has insufficient funds.
Solution: transfer some funds from another account to ensure that the scheduled payment can go through. Otherwise, update your credit card in your FileFactory account with a new one with sufficient funds.
Your card was declined.
There is another reason your transaction was declined, but we were not given anything more specific.