All Collections
Downloading Files
General issues
I'm having a problem downloading a particular file - how do I report it?
I'm having a problem downloading a particular file - how do I report it?

What information we require to investigate a problem with downloading a particular file.

Andy avatar
Written by Andy
Updated over a week ago

Please provide us with the FileFactory link / URL you are trying to access. We need to know the actual URL of the file, in a format like the example below so that we can investigate further.

Only sending us a filename instead of the complete URL may not help, as we cannot always locate a file just by using the filename.

Did this answer your question?