If you have forgotten your password and you requested a password reset link but have not received an email within a few minutes, please try the following:
Search or scan your inbox for emails from 'FileFactory' or containing the word 'FileFactory' - including your spam / bulk email folders. The email might have gone in there.
Check that you typed the correct email address to send the reset link to - if you made a typo in your email address, the email will never arrive.