All Collections
FileFactory Account Management
Managing my account
I have yet to receive the password reset email - what do I do?
I have yet to receive the password reset email - what do I do?

How to access the password reset email.

Andy avatar
Written by Andy
Updated over a week ago

If you have forgotten your password and you requested a password reset link but have not received an email within a few minutes, please try the following:

  • Search or scan your inbox for emails from 'FileFactory' or containing the word 'FileFactory' - including your spam / bulk email folders. The email might have gone in there.

  • Check that you typed the correct email address to send the reset link to - if you made a typo in your email address, the email will never arrive.

Did this answer your question?