Your account may have been suspended for a variety of reasons, including:
We detected many downloads coming from your account, which exceeded normal levels.
We detected a large number of different IP addresses signing into your account. This could mean that your account has been compromised, and the email address and password for your FileFactory account have been shared.
You initiated a chargeback through your bank in relation to a credit card payment. In this case, your account cannot be recovered.
Your account was identified as having a large number of DMCA copyright notifications. In this case, your account cannot be recovered.
To have the suspension lifted, please contact us with your account's email address, and let us know the suspension reference number. We'll then let you know the next steps.