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I didn't receive my confirmation email, what should I do?
I didn't receive my confirmation email, what should I do?

What you can do if your confirmation email never arrives.

Andy avatar
Written by Andy
Updated over a week ago

There is a slight chance that the confirmation email has been sent to your spam or junk email folder by your email provider or ISP. Please search all your inboxes for emails coming from 'FileFactory'.

If you still cannot find the confirmation email, please contact us, and we can manually confirm your account.

Due to increases in spam accounts, we have blocked some domains from receiving our verification emails. Examples may include services such as throwaway email address providers. In this case, you must email our support team to verify your account. Otherwise, choose a reputable email provider such as gmail.com to sign up with.


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