We're currently making some changes to our site DNS settings, so you might experience some issues while using filefactory.com right now.

Some examples might be:

  • you get an IP address mismatch error and you have to sign out and then back in to your account

  • you might get a 265 redirect error, making it difficult to download some files

What you can do:

These issues should resolve themselves within 24 hours once the new DNS settings propagate to other servers around the world.

In the meantime, you can try the following steps:

  • sign out of your FileFactory account

  • turn off any VPN

  • quit your browser

  • restart your PC

  • sign back into your FileFactory account

You might also like to clear your browser history/cache and all cookies. Instructions: https://www.a2hosting.com/kb/getting-started-guide/internet-and-networking/clearing-a-web-browsers-cache-and-cookies

If you continue to have issues please send us a support ticket and let us know your country and ISP.

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