General Questions

Frequently asked questions about FileFactory

11 articles in this collection
Written by Andy

Getting help from the FileFactory support team

How do I create a new support ticket?

How to contact FileFactory support.

Written by Andy
Updated over a week ago

FileFactory storage questions

What is the file storage limit on my account?

How much data you can store at FileFactory.

Written by Andy
Updated over a week ago

How long are my files stored for?

An explanation on how long files are retained, for free and Premium members.

Written by Andy
Updated over a week ago

How can I subscribe to the FileFactory newsletter?

Receive site updates and special offers by subscribing to our newsletter.

Written by Andy
Updated over a week ago

How do I unsubscribe from the FileFactory newsletter?

Follow these instructions if you no longer wish to receive our newsletter.

Written by Andy
Updated over a week ago

General advice and information

How do I clear my search history in FileFactory?

How to clear your search history from our search form and other places.

Written by Andy
Updated over a week ago

What is the best video player to play files like MPEG-2, DivX, H.264, MKV, WebM, WMV?

Advice on how to play different video formats.

Written by Andy
Updated over a week ago

What web browsers does FileFactory support?

What browsers we recommend, and which ones to avoid.

Written by Andy
Updated over a week ago

How do I refer a friend to FileFactory?

Introduce a friend to the benefits of FileFactory.

Written by Andy
Updated over a week ago

How can I link to a FileFactory file on Facebook?

How to post FileFactory links on Facebook.

Written by Andy
Updated over a week ago

The FileFactory website can't be reached or took too long to respond

What to do if you cannot connect to our website.

Written by Andy
Updated over a week ago