FileFactory

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Everything you need to know about FileFactory Premium accounts

FileFactory Premium Accounts

If your account reverted to free, your files will need to be uploaded again

My FileFactory Premium account expired and my files were deleted, what can I do?

How to provide us with new credit card details if they have changed or expired.

How do I update my credit card details?

How to resolve an issue regarding a failed payment for your FileFactory Premium account.

I received a Failed Billing Notice for my FileFactory Premium account - what should I do?

How to find your FileFactory Premium payment receipt or account details.

I'm being billed for FileFactory Premium, but I'm only being recognized as a Free member - how do I fix it?

If you notice a charge on your credit card account, but you never signed up for FileFactory Premium, here's what to do.

I am being billed by FileFactory but I do not have an account, what do I do?

How to stop automatic charges coming from your credit card.

How do I cancel a recurring Premium subscription / automatic billing?

How to reset your Date of Birth so you can update your credit card details.

I want to update my credit card details on file, but I can't remember what Date of Birth I used for my account - what do I do?

How do I request a refund?

Managing billing and payments

Allow your friends or users to download files fast, without having a Premium account, using TrafficShare.

What is FileFactory TrafficShare?

Use our TrafficShare feature to share your files with Premium speeds.

How do I give my friends, users or customers the fastest possible downloads of my files, with no waiting or ads?

You can use TrafficShare to prevent your downloaders from seeing adverts.

If I have a Premium account, will users who download my files see adverts?

Our Direct Downloads feature and what it can do for you.

How do I get downloads to start automatically, without having to view a download page?

How to download many files at once, automatically.

How do I download a large number of files at once from FileFactory using DownThemAll! or Internet Download Manager (IDM)?

Premium direct download links are generated for each Premium download.

How long are Premium direct download links valid for?

How to transfer a file hosted on FileFactory, to another site or service.

How do I transfer a file from FileFactory to another remote host?

How to use FileFactory Premium on more than one PC or device.

Can I use my Premium account on multiple PCs or devices?

FTP uploads are available for Premium members.

How can I upload files via FTP?

What information we require in order to investigate your issue.

My downloads are slow! How  do I submit information to help diagnose my problem?

Using your FileFactory Premium account

Can I pay with PayPal checkout, without signing up to PayPal, or using a PayPal account?

Payment declined? Try one of our Resellers who have a wide variety of payment options

What kinds of payment methods does FileFactory accept for Premium accounts?

How to register and upgrade to FileFactory Premium.

How do I buy or purchase a FileFactory Premium account?

Lifetime accounts are only available via this special link!

How can I purchase a FileFactory Premium Lifetime account?

An explanation of various reasons why your credit card payment may have been declined.

Why was my credit card payment declined?

How to buy FileFactory Premium using alternate payment methods which may be common in your country.

Can I buy FileFactory Premium from a Reseller using local payment methods?

How to pay for FileFactory Premium using a PayPal account.

Can I pay for FileFactory Premium using PayPal?

How to upgrade your FileFactory account to Premium when buying through a Reseller.

How do I redeem a token that I purchased from a Reseller?

How to reactivate your FileFactory account so you can upgrade to Premium.

FileFactory Premium Accounts

Managing billing and payments

Using your FileFactory Premium account

Purchasing or renewing a FileFactory Premium account