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FileFactory Premium Accounts
Everything you need to know about FileFactory Premium accounts

My FileFactory Premium account expired, and my files were deleted; what can I do?
How do I update my credit card details?
I received a Failed Billing Notice for my FileFactory Premium account - what should I do?
I'm being billed for FileFactory Premium, but I'm only being recognized as a Free member - how do I fix it?
I am being billed by FileFactory but I do not have an account, what do I do?
How do I cancel a recurring Premium subscription / automatic billing?
I want to update my credit card details on file, but I can't remember what Date of Birth I used for my account - what do I do?
How do I request a refund?
What is FileFactory TrafficShare?
How do I give my friends, users or customers the fastest possible downloads of my files, with no waiting or ads?
If I have a Premium account, will users who download my files see adverts?
How do I get downloads to start automatically, without viewing a download page?
How do I download many files at once from FileFactory using DownThemAll! or Internet Download Manager (IDM)?
How long are Premium direct download links valid?
How do I transfer a file from FileFactory to another remote host?
How can I use my Premium account on multiple PCs or devices?
How can I upload files via FTP?
My downloads are slow! How do I submit information to help diagnose my problem?
What kinds of payment methods does FileFactory accept for Premium accounts?
How do I buy or purchase a FileFactory Premium account?
How can I purchase a FileFactory Premium Lifetime account?
Why was my credit card payment declined?
Can I buy FileFactory Premium from a Reseller using local payment methods?
Can I pay for FileFactory Premium using PayPal?
How do I redeem a token that I purchased from a Reseller?
I want to purchase a FileFactory Premium account, but I get a notification that my account is "Pending Deletion" - what do I do?
How much do FileFactory Premium accounts cost?