FileFactory

Andy

Sometimes our servers may block a particular IP address if there's too much traffic in a short period of time

What information we require to investigate a problem with downloading a particular file.

Sometimes files and folders are protected with passwords.

Any file can be downloaded an unlimited number of times.

An explanation of how much data free users can download.

An explanation of server limits for free users.

If you are a Premium member and your downloads are slow, this is how you can speed them up.

How to resolve possible issues using these apps.

Advice on what you can do to find the cause of slow downloads.

Find answers and get help from Intercom Support and Community Experts