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FileFactory Account Management
How to access and manage your FileFactory account
I cannot sign in to my FileFactory account - what can I do?
My IP address seems to have been banned; what do I do?
What if I have forgotten my password?
I forgot the Date of Birth I used when I signed up - what do I do?
I received an "IP Address Mismatch" error - what does that mean?
My account is marked as "Pending Deletion" - how do I restore it?
Why has my account been suspended?
How do I change my registered email address?
I didn't receive my confirmation email, what should I do?
How can I send you diagnostics about my FileFactory account?
How do I reset or change my password?
I have yet to receive the password reset email - what do I do?
What is a FileFactory Filebox?
I got an email stating that my account has been modified, but I didn't change anything?
How do I delete my FileFactory account?
Announcing our brand new 'MAX' Affiliate program
Why is there a difference between the sales price and my commission earned?
Where do I find my Affiliate referral link?
How can I use my Affiliate earnings to upgrade my account to Premium?
Why is my Affiliate balance negative?
Why is my Affiliate payment marked as Pending?