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Fix file imports

We are rolling out a fix that will allow you to import files into your account again.

Status: Completed10 comments

Comments10

  • beatwiseds

    •

    Oct 21, 2025

    What is the step-by-step to import files into my account? On the main page it reads “File sharing finally made simple,” and that I can “Duplicate a file from another FileFactory member into my account with a single click.” When I get results from a FileFactory search there is no option listed for import. Only to click the file to download - unless I can't download for whatever reason causes a “Could’t get a valid connection to DB” message.

  • antonyvalenta

    •

    Sep 4, 2025

    That’s great news, hopefully in the not to distant future

    • Frank

      Team•

      Sep 4, 2025

      Please check now - this feature should now work for all valid files.

      • Marco M

        •

        Mar 5

        good morning frank

        this is another mssage that i leave till now am unable to upload or download its since february i recive internal error i hope u or someone else of the team is able to solve it when i upload i get network error.

        please let us know what the situation is thanks

  • An Anonymous User

    •

    Sep 5, 2025

    Smaller files seem to upload fine (100mb.)

    Larger files (1gb) tend to get stuck at 95% and then after a minute or two give the “failed” error.

    However, I’ve noticed that often these “failed” files show up in the target location a minute or two later, despite the error message.

  • sjbabbey

    •

    Sep 6, 2025

    This is the error message I receive for every upload I attempt:

    Upload failed: {"error":"Internal server error","details":"Failed to parse body as FormData.","timestamp":"2025-09-06T10:32:47.442Z"}

  • Trace

    •

    Sep 26, 2025

    where are all my files why cant I acess them you dont repy to emails anymore HELP